As companies continue to embrace work-from-home arrangements to limit the spread of COVID-19, providing seamless remote access with the cloud will be a top billing area for all MSPs. Applications must be properly migrated, able to function flawlessly, and end users will need support in adjusting their access.
While cloud services may be a given, what are some of the other top services that your MSP should be offering your clients?
Cloud
With the onset of COVID-19 accelerating cloud migrations, MSPs will continue to enjoy high demand for implementation and hosting services. No matter which cloud clients choose — public, private or hybrid — the process of migrating is complex.
Choosing the right cloud offering will create consultation opportunities for MSPs, along with implementation and oversight of updated environments. Growth in this market has no end in sight. This year alone, revenue in the Cloud Hosting market in the U.S. is projected to reach more than $95 billion.
Cybersecurity
Security is a worry that keeps business leaders up at night. And it should.
Cybersecurity from an MSP is the most effective way of keeping technology out of harm’s way, so MSPs should offer a variety of cybersecurity services. These can include annual well-checks for entire environments, consultations on new applications, compliance services and penetration testing of varied levels.
Around-the-Clock Monitoring and Support
Simply put, protecting up-time is a mission-critical duty for MSPs.
Providing high-quality user support, proactive monitoring of the entire network, facilitating application patches and updates, shielding companies from online threats and keeping all the pieces of IT working together will give clients the freedom to focus on their high-impact business goals.
Along with providing support, MSPs should also survey support users, in order to provide feedback on quality of service to the client that goes beyond anecdotal proof. Make sure your front-line staff provides helpful, easy-to-access support consistently for all users, building trust and credibility with your clients.
Back-up and Disaster Recovery
Providing a business continuity plan for your clients is critical. Planning for disasters, whether natural or social like the current global pandemic, is an essential component of helping your clients manage their IT environments. As we have seen in 2020, the demand to keep businesses up and running in times of uncertainty is significant.
Contingency plans must be documented with every detail and routinely tested, so that MSPs can help their clients minimize downtime when challenges occur. Experts now believe that continuity planning is an IT leader’s most important job.
Let CPU help ensure you’re offering the right service mix for your clients. You can depend on us for cloud services, while simultaneously providing the expertise in cloud solutions your competitors can’t offer.
We can help boost your profitability and provide strategies for continuous revenue growth. Call us today at 877-373-8808 or send us an email.
Sources:
https://www.statista.com/outlook/16000/100/cloud-hosting/worldwide
