worth it for the possible upside. Once you have identified the problem a decision must be made to reengage that person, resolve the issue, or write them off. The final D is Disarm. If you’ve decided to name themouse, this stage is about setting the scene for your mouse to be received in the best possible light. Even though you may be irritated that the lateness issue wastes your time and shows disrespect, rather than a direct confrontation with the person, begin a conversation by sharing your positive intent, explaining why you want to discuss it and get their consent. Once they agree to the conversation, you name the mouse. This method disarms the person, and your empathy becomes a positive way to start the conversation and find a way to help resolve their lateness issue. David also believes in the power of video communication. When someone, a business associate, or potential client can see you on video your message becomes much more powerful and memorable. “Video is a much better method of communication. The audience can see and feel your positive energy coming through the screen. It becomes much more believable.”
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