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Do you find yourself always
running out of time? Never
getting tofinish themany tasks in
front of you and your business?
I can help you put time back
on your side with some easy to
implement work systems. We
can’t create more hours in the
day, but we can save time. The
solution is creating business
systems that allow us to work
more efficiently and get routine
tasks done more quickly, which
saves time.
Creating effective business
systems requires you to think
through what you and your staff
are trying to accomplish during
the workday. When I use the
word “systems,” I mean the way
you do things. They are the
procedures you do that become
easy to replicated. They begin
to run like clockwork.
For example, I recently created
a telephone answering system
for an office receptionist. We
created a script that listed step
by step, how she is to answer
the phone and what information
she needs to collect. She has
responses for the types of
questions the caller may have
and to whom she should direct
the call. I was very specific
about the circumstances for
transferring telephone calls
and circumstances for taking
messages. Then we added
procedures for inputting the
information in her business
database.
By formalizing a business
system, you critically examine
each step of the process to
find if certain steps need to
be improved, added to or
eliminated entirely. This is key,
because business systems need
to be reviewed and improved as
your ways of doing business
change. And be sure
to keep all
documented systems in a
company procedures manual.
Here are three key benefits of
developing systems that run like
clockwork.
1. Systems provide consis-
tency
because the work is
done the same way, no mat-
ter who performs the task.
Customers can count on
Save Time and Money at Work
with Easy to Implement Systems
By Ann N. Gatty, Ph.D.
SOAR TO SUCCESS
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A
ugust
2016
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Business Acceleration Strategies