SOAR TO SUCCESS / Personal Growth Strategies to achieve in the interaction. Often we try to fit too many objectives in the meeting and we totally confuse the recipient. Delivery of your communication differs with different type of personality styles. Building and maintaining rapport comes through understanding and adapting your engagement style. For example if you are communicating with a “D” personality on the DISC profile you will adapt your style to be more to the point. They react best with the directness. On the other hand, when you communicate with an “I” they need a lot more social interaction before you get to the point. If you are too abrupt you may insult them. Develop language patterns to always maintain rapport and build certainty in your clients. Maintaining rapport comes through developing questions that allow you to better understand the client and what their needs or pain points are. Remember you are always here to serve and solve their problem. Follow these questions by using a technique called micro agreements. This is an engagement technique that build rapport with the client. For example, following a statement with things such as “fair enough, or do you like the idea” will keep the person engaged and check the pulse of the conversation. Never rush the process in communication. Build rapport with the client so that it becomes their idea to choose you to complete their goals. Build a script that allows you to follow the process will lead to ultimate success. Breaking it down into a small commitment objective will keep you on point every time you communicate. You owe it to your clients!
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