SOAR TO SUCCESS / Core Business Strategies think about when you begin to work with new people on initial projects: 1. Communicate goals. Basic. Basic. Basic. I know. But, before you exchange funds, products and/or services, talk about final outcomes and what you both expect out of the relationship. Understand deadlines, tactics, budget constraints, potential issues, tentative results, contactmethods, and any other important details prior to working together. This will start things off in a positive direction and help you get to knoweach other better… and how you like to work. 2. Get it in writing. Doyoubeginaworking relationshipwitha stream of e-mails, a handshake, a one-page agreement letter, an official contract, or something else? Whatever it is, write down exactly what you will provide and what your new customer can expect from you. Then, confirm that this will work for both of you. Even if you have a casual relationship, document expectations to help clarify processes and procedures now… and in the future. 3. Stick to your plan. Once your project is underway, provide what you promised (duh!). Communicatewith your customers regularly, and be sure they are aware of any changes, updates or problems. Then, take that one extra step... Do what it takes to go above and beyond customer expectations. Provide personal attention and unexpected, extra services whenever possible. Most people like surprises when they help them save time and money… or just put a smile on their face. Now, if you don’t meet expectations, that’s an unwanted surprise. Which will you provide? Establish a good working relationship with new customers and then exceed expectations. Not only will you help your customers reach their goals, but you’ll stand out from the competition and enjoy new levels of career success. Establish a good working relationship with new customers and then exceed expectations.
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