SOAR TO SUCCESS / Feature Article Outsourcing extra staffing needs can be a valuable tool for business today. Over the years Mark has developed working relationships with other entrepreneurs for social media engagement, video marketing, and assessment data to accurately project market data that can help a client grow without adding additional staffing costs. When the pandemic presented new challenges to train employees, virtual sessions became the new norm. “During COVID, I was concerned because everyone was working remotely, and no one wanted strangers in their building. I quickly researched virtual training via Zoom and other programs to keep my clients’ businesses on track.” Mark was able to convert many training courses to a virtual format. The classes involve student/teacher interaction and have been created to improve retention. He was able to use his proven training methods virtually and never lose a beat. “We found that people really enjoyed the virtual training. I was able to ask questions and they were able to reply and ask me questions just like we were in a live setting. We were able to transfer knowledge and work together. I could assign homework
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