SOAR TO SUCCESS / Business Acceleration Strategies were willing to offer flex time, comp time and other arrangements that would allow their individuals to focus on getting the work done, and not minding the clock. If they stayed late one night, they could come in later the next day. Changing this culture took a significant amount of effort and conversation. Communicating to employees the fact that company values focused on serving the customer and meeting deadlines meant that some days, work would go late. However, when client projects were completed on time, employees could come later or leave earlier to compensate for the times they stayed late. It was fairly difficult to change the mentality of the employees, as the timeclock culture was so prevalent and had been for decades. It took some incentives, a lot of encouragement and level of trust-building in order for the changes to gradually be made. Owners were up front with employees on the impact that ontime delivery had on their ability to be paid on time, which had a positive impact on company cash-flow, resulting in improvements for the employees. Part of the solution had been an increased level of transparency on the part of the owners: sharing their vision and goals with employees and drawing a straight line from employee contributions to company success to employee rewards. Luckily, this company was able to shift their culture successfully. In fact, currently, approximately80%oftheemployeesareremote workers, something that would have been unthinkable just a few years ago. The key to this culture shift was the willingness of the owners to increase transparency, share expectations, and wildly increase communication. It worked!
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