Soar to Success May2021

SOAR TO SUCCESS / Core Business Strategies what desires they might have. (Be sure to include a pre-addressed envelope). Don’t be offended if they don’t return it…just pleased if they do. Contact each tenant and set a time that is convenient for them and you. Make sure to keep your appointed time and show up on time. This easy yet important step will build trust with them and set them at ease. Once scheduled, prepare by setting aside time to review the following: • your journal of maintenance done and upgrades • Review the lease and the rent rolls so that you know if everything is current • Review capital expenditures such as roof, hvac, etc. • Take pictures while you are there so that you can develop a plan. • Review your previous home inspection report to assure you attended to noted items. This will allow you to build trust by keeping your word. While you are at the visit practice being present and asking engaged questions. Tenants will tell you more if they feel comfortable and know that you really care. Listen carefully! Have your checklist with you so that you can share what you are reviewing and can engage their input regarding the home. Many of the people who live in my homes are good people and have lived with me for awhile and I care about their happiness. Following up after the inspection is important to building your relationship with them. Below are a few things: • Keep your promises – if you say you are going to take care of something that you saw in the inspection – do it! • Follow up with a nice card Newmindsets make owning and managing rental property a positive experience!