Soar to Success May2021

By Karen Cupp V alued, happy tenants and well cared for properties are an investors most important assets that we should act to preserve. However, are we intentional about scheduling a time to do either? Why? It is possibly our mindset, angst over what we might encounter when we arrive. Shifting your mindset and putting energy in developing a customer care plan can make this a happy experience for everyone. For best outcomes set clear intentions with this yearly inspection and what you hope to achieve. It is Yearly Inspections – Happy Homes – Happy Families time to see the house and have a conversation with your tenant . This engagement will convey to the them that you are partners in providing safe and affordable homes for them to live in. To make this the best customer service experience make an outline of what would be important to attend to. Be consistent with your review process and how you might engage with the tenant. Develop and mail to each tenant ahead of your visit a questionnaire regarding their satisfaction with living in the home and