Soar to Success December 2020

pieces of IT working together will give clients the freedom to focus on their high-impact business goals. Along with providing support, MSPs should also survey support users, in order to provide feedback on quality of service to the client that goes beyond anecdotal proof. Make sure your front-line staff provides helpful, easy-to-access support consistently for all users, building trust and credibility with your clients. Back-up and Disaster Recovery Providing a business continuity plan for your clients is critical. Planning for disasters, whether natural or social like the current global pandemic, is an essential component of helping your clients manage their IT environments. As we have seen in 2020, the demand to keep businesses up and running in times of uncertainty is significant. Contingency plans must be documented with every detail and routinely tested, so that MSPs SOAR TO SUCCESS / Business Acceleration Strategies Contingency plans must be documented with every detail and routinely tested, so that MSPs can help their clients minimize downtime when challenges occur. Experts now believe that continuity planning is an IT leader’s most important job. Let CPU help ensure you’re offering the right service mix for your clients. You can depend on us for cloud services, while simultaneously providing the expertise in cloud solutions your competitors can’t offer. We can help boost your profitability and provide strategies for continuous revenue growth. Call us today at 877-373-8808 or send us an email. Sources: https://www.statista.com/outlook/16000/100/ cloud-hosting/worldwide https://www.cio.com/article/3564510/from- crisis-management-to-bau-and-beyond-how- cios-drive-change-through-uncertainty.html