Soar to Success August 2019

SOAR TO SUCCESS / Business Acceleration Strategies the patients, and the RNs are in a supervisory role. Much of the RNs day involves distributing meds and charting. The assistants are acutely aware of how the patients are feeling, what complaints they have and what new symptoms or issues may have arisen. However, the RNs aren’t willing to “hear” the assistants – the RNs are the degreed professionals, and they aren’t willing to admit they might not be aware of everything to do with a patient. They are not willing to be vulnerable and admit that a lower level person might be more aware and have more valuable information in some instances. This lack of vulnerability-based trust is actually endangering patients’ lives. In each of these cases, the companies are at serious risk because of a lack of the right kind of trust among their employees. So, how can they recover? Trust isn’t something you canmandate – it has to be demonstrated and lived starting at the top. Think about the example you set – whenwas the last time you admitted amistake? Have you asked for help in understanding something or learning something recently? Do you have an environment of encouragement even in the face of failure – or do you chastise and embarrass those who make mistakes? The example that you set determines the way each of your employees will act, and that in turn, determines the success of your company.