Soar to Success August 2019

W hen people think of trust in the workplace, it is usually limited to something along the lines of “Can I trust you to do what you are supposed to do?”; “Will Joe get the report done on time?” or, “Will Mary create contracts that are ironclad?” There is actually a great deal more involved in true workplace trust then just knowing that someone will get their job done. PatrickLencioni, inhisbook“The5Dysfunctions of a Team” talks about vulnerability-based trust. This type of trust is really critical within a company. In my work, I see how this plays out in companies, and I have seen how the lack of this type of trust can lead to devastating consequences. One example is in a local manufacturing company. In this company, they often under-quote jobs to their customers. This results in super tight margins, and in some Trust is a Critical Success Factor By Megan Patton cases, actually results in the project being performed at a LOSS. Why would this happen? Essentially, there is zero trust between the person who quotes the job, and the person who is responsible for ordering the parts needed for the job. If the quoting individual admitted that he needed help with the process, the purchasing person could get the most up to date prices and help create the quote. The job would have realistic margins built in, and the company would be realizing greater returns. Another example is within a residential health care facility – in this instance, patient care is suffering because there is a disconnect between the nurses and the nursing assistants. The nurses are degreed professionals, and in most cases, the assistants are high school graduates. In this case, the assistants are the ones who spend more hours hands on with