Soar to Success May 2018

SOAR TO SUCCESS / May 2018 / Feature Article When a call comes in with a question, her employees, even though not on site with that business, respond with questions to clarify the request and take a message, that can be immediately transferred to her client. Her company can even set up an appointment time for the caller, which saves her client valuable time and effort. They make money for their clients because people feel comfortable in explaining their issue and asking for an appointment. There are other things that Contact One Communications can do as part of their team as opposed to the company not getting a message because nobody wants to talk to an answer service. Service industry businesses such as plumbers, FDUSHQWHUV RU RWKHU VPDOO EXVLQHVV ߑ QG LW GLI ߑ FXOW to hire full-time employees to sit by the phone. Contact One Communications solves this dilemma and saves her clients money at the same time, ZKLFK DGGV WR QHW SUR ߑ WV 1HZ EXVLQHVVHV HVSHFLDOO\ EHQH ߑ W IURP .HOOL ڕ V services. She provides a contact point, which allows the business owner to do what he or she does best, serve their clients, while Contact One Communications answers the phones and sets new appointments. One of the growth areas for Contact One Communications is providing critical response and call monitoring for government agencies. As we know, a larger portion of the population is growing older and requires outside help from various service, medical and nursing companies and individuals. Contact One Communications has established constantly monitored phone lines to report abuse or problems that an aging or vulnerable loved one is encountering and reports those claims to the appropriate government agency for follow up. Contact One Communications has been very successful at retaining clients. In fact, many of her current clients are second generation owners. Kelli began working with the current owner’s parents. “The longevity of Contact One has been the best part for me. I have a family of clients now, who are the same people I have served for over thirty years and several generations. We are constantly bringing on new clients, but it’s being close to them, being close to my staff, being welcomed into new businesses, because Contact One is so well known. You only get that from one call at a time, one client at a time and doing it day after day after day. We understand, because we have been through the same thing in our businesses.” During the recession that hit the economy in 2009, Kelli found her business actually grew. Small businesses facing lower incomes and forced to OD\ RII RI ߑ FH VWDII ZHUH DEOH WR PDLQWDLQ JRRG customer service by hiring Contact One to monitor their phones. Thus, saving personnel costs, by outsourcing that piece of their business.